Storm Information

Electricity Fault and Emergency Numbers


UED network (South East Suburbs and Mornington Peninsula)
132 099

AEN network (North and South West Suburbs)
131 626

Before a storm

People living in areas that are widely and regularly impacted by storms should have a storm preparedness plan in place at all times. If you think there is any likelihood that a storm might affect your power supply, the following tips may be useful:

  • Ensure mobile phone batteries are fully charged and have a phone with a cord on hand – cordless phone base stations don’t work without electricity
  • Have a battery-operated radio and lots of batteries on hand
  • Turn your fridge to its coldest setting. If the power goes out, this will help keep food fresh longer.
  • Stay indoors as the storm approaches and ensure pets are secured safely under shelter.
  • If you do suffer an outage turn off and unplug electrical appliances. Leave one light switch turned on so you know when power is restored
  • If your garage door is electric, ensure you know how to open it manually

During a storm

  • Stay inside and stay clear of windows and doors
  • Listen to a portable radio for weather and power updates
  • Stay well away from fallen powerlines. Always assume they are live and dangerous. Report them immediately to our faults line on the numbers above.
  • Use a torch to find your way around
  • Don’t use electrical appliances that are wet or damaged
  • Don’t use a landline phone during a storm. In emergencies use a mobile phone
  • If you are without power, turn all power points off at the wall and leave one light switch turned on

After a storm

  • If your house or business sustains damage preventing the reconnection of power or you are uncertain about what damage might have occurred, have a licensed electrical contractor carry out an inspection and repair any electrical damage. Notify us on the numbers above when repairs are complete so a crew can be dispatched when available to restore power.
  • Stay well away from fallen powerlines. Always assume they are live and dangerous. Report them immediately to us on the numbers above
  • Don’t use any electrical appliances that have been wet or damaged. Have them checked by a licensed electrical contractor.
  • Take extra care around your switchboard if it is outdoors, wear synthetic or rubber sold shoes. If you are in any doubt about the switchboard’s safety, call your licensed electrical contractor.
  • Listen to a portable radio for official advice and power restoration information.
  • Alert neighbours if you think there may be any danger
  • Don’t connect a portable generator to the electrical wiring of your house or office unless an isolating switch has been permanently installed by a licensed electrical contractor. Appliances can be plugged directly into the generator.

The below links can also provide further advice and assistance.

Link to Energy Safe Victoria
http://www.esv.vic.gov.au/

State Emergency Services
http://www.ses.vic.gov.au


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